Privacy Policy

    Kosei Pharma respects your privacy and is committed to protecting your personal data. This privacy policy will tell you about how we look after your personal data when you visit our website and/or use our services and tell you about your privacy rights and how the law protects you.

    This privacy policy aims to give you information on how Kosei Pharma collects and processes your personal data through your use of its website and/or services, including any data you may provide through the website, when you sign up for or submit any information to our online service, Synapse.

    Who we are

    This privacy policy is issued by Kosei Pharma so when we mention “we”, “us” or “our” in this privacy policy, we are referring to Kosei Pharma responsible for processing your data. Kosei Pharma is the controller and is responsible for this website.

    If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

    Kosei Pharmaceutical Co., Ltd.
    global(a)koseiyakuhin.co.jp.*Please replace (a) to @.

    The data we collect about you

    Personal data means any data about an individual from which that person can be identified. It includes personal data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include data where the identifiers have been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    1. (a)identity data including first name, last name, username or similar identifier, email address, phone number and employment-related information;
    2. (b)contact data including address, email address and telephone numbers;
    3. (c)medical/health data provided to us by healthcare professionals, where required to support products requested through our online service;
    4. (d)technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
    5. (e)profile data including your username and password, requests made by you, your interests, preferences, feedback and survey responses;
    6. (f)usage data including information about how you use our website and services; and
    7. (g)marketing and communications data including your preferences in receiving marketing from us and your communication preferences.

    We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.

    Unless we have told you elsewhere in this policy or otherwise in writing, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) through our websites. Nor do we collect any information about criminal convictions and offences through our websites.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

    How is your personal data collected?

    We use different methods to collect data from and about you including through:

    1. 1.direct interactions - You may give us your identity and contact data by filling in forms or by corresponding with us by phone, email or otherwise;
    2. 2.automated technologies or interactions - As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies; and
    3. 3.third parties or publicly available sources - We may receive personal data about you from various third parties and public sources as set out below:
      1. 3.1.technical data from analytics providers or search engines, such as Google, based inside/outside Japan;
      2. 3.2.identity and contact data from publicly available sources.

    How we use your personal data

    We will only use your personal data when the law allows us to. We have described below how we plan to use your personal data, and which of the legal bases we rely on to do so.
    We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

    • To register you as a new customer
      Type of data:
      Identity / Contact
      Lawful basis for processing:
      Performance of a contract with you
    • To manage our relationship with you which will include notifying you about changes to our terms or privacy policy and/or asking you to leave a review or take a survey
      Type of data:
      Identity / Contact / Profile
      Lawful basis for processing:
      Performance of a contract with you / Necessary to comply with a legal obligation / Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
    • To enable you to complete a survey
      Type of data:
      Identity / Contact / Profile / Usage
      Lawful basis for processing:
      Performance of a contract with you / Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
    • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
      Type of data:
      Identity / Contact / Technical
      Lawful basis for processing:
      Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) / Necessary to comply with a legal obligation
    • To deliver relevant website content to you and measure or understand the effectiveness of the advertising we serve to you
      Type of data:
      Identity / Contact / Profile / Usage / Technical
      Lawful basis for processing:
      Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our strategy)
    • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
      Type of data:
      Technical / Usage
      Lawful basis for processing:
      Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our strategy)
    • To make suggestions and recommendations to you about goods or services that may be of interest to you where you have consented to receive such information
      Type of data:
      Identity / Contact / Technical / Usage / Profile
      Lawful basis for processing:
      Necessary for our legitimate interests (to develop our products/services and grow our business) / Consent

    Where we talk about ‘Legitimate Interest’ we mean the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

    Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We will not send you unsolicited marketing information without your consent.

    Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email, text message, or where we are processing your sensitive personal data.

    You can ask us to stop sending you marketing messages at any time by contacting us.

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

    The main cookies used on this website are as follows:

    Default expiration time
    Google Analytics Cookies _ga Used to distinguish users. 2 years
    _ga_V04GJWW27W Used to distinguish users. 2 years
    _gat_gtag_UA_205110757_1 Used to throttle request rate. 1 minute
    _gid Used to distinguish users. 1 day
    Custom Cookies synapse_session Used to store a unique identifier for session. 1 year
    XSRF-TOKEN Used to prevent XSRF attacks. 1 year
    .countryflags.io __cf_bm 30 minutes

    These are cookies that are designed to ensure that your visit to our website is as smooth as possible. These cookies will contain a single session ID to tie the user to their use of the website.

    Session Cookies allow us to:

    • identify your device as you use the website, so that you are not treated as a new visitor each time you go to another part of the website
    • help make everyone's browsing as quick and responsible as possible

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    Disclosures of your personal data

    We may have to share your personal data with the parties set out below for the purposes set out above:

    1. 1.other companies in the Kosei Pharma Group that may be based inside and outside of Japan and that may carry out centralized administrative and reporting activities as processors and joint controllers;
    2. 2.external third parties such as:
      1. 2.1.Service providers acting as processors based inside or outside Japan who provide outsourced services such as IT and system administration services;
      2. 2.2.Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based inside or outside Japan who provide consultancy, banking, legal, insurance and accounting services;
      3. 2.3.Regulators and other authorities acting as processors or joint controllers based inside or outside Japan who require reporting of processing activities in certain circumstances; or
      4. 2.4.Regulatory authorities such as Pharmaceuticals and Medical Devices Agency (PMDA).
    3. 3.third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    We do not sell your personal data.

    How secure is my data?

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    How long will you use my personal data for?

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    Your legal rights

    Under certain circumstances, you have rights under data privacy and protection laws in relation to your personal data. These rights include:

    1. 1.Request access to or disclosure of your personal data - Commonly known as a data subject access request, this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You also have a right to know the categories of personal data collected, the sources from which personal data is collected, our purpose for collection, the categories of third parties with which personal data is shared.
    2. 2.Request correction of your personal data - This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    3. 3.Request erasure of your personal data - This enables you to ask us to delete or remove personal data from our records where there is no good reason for us continuing to process it and to ask us to direct any third parties to delete personal data from their records. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    4. 4.Object to processing of your personal data - Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object or opt-out to the processing or disclosure of your personal data on this ground as you feel it impacts on your fundamental rights and freedoms, you can do so by contacting us. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    5. 5.Request restriction of processing your personal data - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    6. 6.Request transfer of your personal data to you or a third party - We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    7. 7.Right to withdraw consent - Where we are relying on consent to process your personal data, you may withdraw it at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
    8. 8.Protection against discrimination – We will not discriminate against you because you exercised any of the above rights. This means, among other things, we will not deny services to you if you request disclosure or deletion of your personal data.

    How to exercise your rights

    If you wish to access your own personal data, please contact us. If you wish to exercise any of the other rights set out above, please contact global(a)koseiyakuhin.co.jp.*Please replace (a) to @.

    You may also call us at +81 (6) 6941-3181.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification (unless we notify you otherwise and obtain your approval accordingly).

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    Where to seek further advice

    If you have any questions regarding this Policy or any related issue, you should contact global(a)koseiyakuhin.co.jp.*Please replace (a) to @.

    Effective Date:

    This website uses cookies. By continuing to access the site you are agreeing to their use. Learn more about cookies.

    Contact us

    If you already have an account, your profile will be automatically filled in when you log in.

    All fields marked with an asterisk (*) are required to fill in.

    • Afghanistan Afghanistan +93
    • Aland Islands Aland Islands +358
    • Albania Albania +355
    • Algeria Algeria +213
    • AmericanSamoa AmericanSamoa +1684
    • Andorra Andorra +376
    • Angola Angola +244
    • Anguilla Anguilla +1264
    • Antarctica Antarctica +672
    • Antigua and Barbuda Antigua and Barbuda +1268
    • Argentina Argentina +54
    • Armenia Armenia +374
    • Aruba Aruba +297
    • Ascension Island Ascension Island +247
    • Australia Australia +61
    • Austria Austria +43
    • Azerbaijan Azerbaijan +994
    • Bahamas Bahamas +1242
    • Bahrain Bahrain +973
    • Bangladesh Bangladesh +880
    • Barbados Barbados +1246
    • Belarus Belarus +375
    • Belgium Belgium +32
    • Belize Belize +501
    • Benin Benin +229
    • Bermuda Bermuda +1441
    • Bhutan Bhutan +975
    • Bolivia Bolivia +591
    • Bosnia and Herzegovina Bosnia and Herzegovina +387
    • Botswana Botswana +267
    • Brazil Brazil +55
    • British Indian Ocean Territory British Indian Ocean Territory +246
    • Brunei Darussalam Brunei Darussalam +673
    • Bulgaria Bulgaria +359
    • Burkina Faso Burkina Faso +226
    • Burundi Burundi +257
    • Cambodia Cambodia +855
    • Cameroon Cameroon +237
    • Canada Canada +1
    • Cape Verde Cape Verde +238
    • Cayman Islands Cayman Islands +1345
    • Central African Republic Central African Republic +236
    • Chad Chad +235
    • Chile Chile +56
    • China China +86
    • Christmas Island Christmas Island +61
    • Cocos (Keeling) Islands Cocos (Keeling) Islands +61
    • Colombia Colombia +57
    • Comoros Comoros +269
    • Congo Congo +242
    • Cook Islands Cook Islands +682
    • Costa Rica Costa Rica +506
    • Croatia Croatia +385
    • Cuba Cuba +53
    • Cyprus Cyprus +357
    • Czech Republic Czech Republic +420
    • Democratic Republic of the Congo Democratic Republic of the Congo +243
    • Denmark Denmark +45
    • Djibouti Djibouti +253
    • Dominica Dominica +1767
    • Dominican Republic Dominican Republic +1849
    • Ecuador Ecuador +593
    • Egypt Egypt +20
    • El Salvador El Salvador +503
    • Equatorial Guinea Equatorial Guinea +240
    • Eritrea Eritrea +291
    • Estonia Estonia +372
    • Eswatini Eswatini +268
    • Ethiopia Ethiopia +251
    • Falkland Islands (Malvinas) Falkland Islands (Malvinas) +500
    • Faroe Islands Faroe Islands +298
    • Fiji Fiji +679
    • Finland Finland +358
    • France France +33
    • French Guiana French Guiana +594
    • French Polynesia French Polynesia +689
    • Gabon Gabon +241
    • Gambia Gambia +220
    • Georgia Georgia +995
    • Germany Germany +49
    • Ghana Ghana +233
    • Gibraltar Gibraltar +350
    • Greece Greece +30
    • Greenland Greenland +299
    • Grenada Grenada +1473
    • Guadeloupe Guadeloupe +590
    • Guam Guam +1671
    • Guatemala Guatemala +502
    • Guernsey Guernsey +44
    • Guinea Guinea +224
    • Guinea-Bissau Guinea-Bissau +245
    • Guyana Guyana +592
    • Haiti Haiti +509
    • Holy See (Vatican City State) Holy See (Vatican City State) +379
    • Honduras Honduras +504
    • Hong Kong Hong Kong +852
    • Hungary Hungary +36
    • Iceland Iceland +354
    • India India +91
    • Indonesia Indonesia +62
    • Iran Iran +98
    • Iraq Iraq +964
    • Ireland Ireland +353
    • Isle of Man Isle of Man +44
    • Israel Israel +972
    • Italy Italy +39
    • Ivory Coast / Cote d'Ivoire Ivory Coast / Cote d'Ivoire +225
    • Jamaica Jamaica +1876
    • Japan Japan +81
    • Jersey Jersey +44
    • Jordan Jordan +962
    • Kazakhstan Kazakhstan +77
    • Kenya Kenya +254
    • Kiribati Kiribati +686
    • Korea, Democratic People's Republic of Korea Korea, Democratic People's Republic of Korea +850
    • Korea, Republic of South Korea Korea, Republic of South Korea +82
    • Kosovo Kosovo +383
    • Kuwait Kuwait +965
    • Kyrgyzstan Kyrgyzstan +996
    • Laos Laos +856
    • Latvia Latvia +371
    • Lebanon Lebanon +961
    • Lesotho Lesotho +266
    • Liberia Liberia +231
    • Libya Libya +218
    • Liechtenstein Liechtenstein +423
    • Lithuania Lithuania +370
    • Luxembourg Luxembourg +352
    • Macau Macau +853
    • Madagascar Madagascar +261
    • Malawi Malawi +265
    • Malaysia Malaysia +60
    • Maldives Maldives +960
    • Mali Mali +223
    • Malta Malta +356
    • Marshall Islands Marshall Islands +692
    • Martinique Martinique +596
    • Mauritania Mauritania +222
    • Mauritius Mauritius +230
    • Mayotte Mayotte +262
    • Mexico Mexico +52
    • Micronesia, Federated States of Micronesia Micronesia, Federated States of Micronesia +691
    • Moldova Moldova +373
    • Monaco Monaco +377
    • Mongolia Mongolia +976
    • Montenegro Montenegro +382
    • Montserrat Montserrat +1664
    • Morocco Morocco +212
    • Mozambique Mozambique +258
    • Myanmar Myanmar +95
    • Namibia Namibia +264
    • Nauru Nauru +674
    • Nepal Nepal +977
    • Netherlands Netherlands +31
    • Netherlands Antilles Netherlands Antilles +599
    • New Caledonia New Caledonia +687
    • New Zealand New Zealand +64
    • Nicaragua Nicaragua +505
    • Niger Niger +227
    • Nigeria Nigeria +234
    • Niue Niue +683
    • Norfolk Island Norfolk Island +672
    • North Macedonia North Macedonia +389
    • Northern Mariana Islands Northern Mariana Islands +1670
    • Norway Norway +47
    • Oman Oman +968
    • Pakistan Pakistan +92
    • Palau Palau +680
    • Palestine Palestine +970
    • Panama Panama +507
    • Papua New Guinea Papua New Guinea +675
    • Paraguay Paraguay +595
    • Peru Peru +51
    • Philippines Philippines +63
    • Pitcairn Pitcairn +872
    • Poland Poland +48
    • Portugal Portugal +351
    • Puerto Rico Puerto Rico +1939
    • Qatar Qatar +974
    • Reunion Reunion +262
    • Romania Romania +40
    • Russia Russia +7
    • Rwanda Rwanda +250
    • Saint Barthelemy Saint Barthelemy +590
    • Saint Helena, Ascension and Tristan Da Cunha Saint Helena, Ascension and Tristan Da Cunha +290
    • Saint Kitts and Nevis Saint Kitts and Nevis +1869
    • Saint Lucia Saint Lucia +1758
    • Saint Martin Saint Martin +590
    • Saint Pierre and Miquelon Saint Pierre and Miquelon +508
    • Saint Vincent and the Grenadines Saint Vincent and the Grenadines +1784
    • Samoa Samoa +685
    • San Marino San Marino +378
    • Sao Tome and Principe Sao Tome and Principe +239
    • Saudi Arabia Saudi Arabia +966
    • Senegal Senegal +221
    • Serbia Serbia +381
    • Seychelles Seychelles +248
    • Sierra Leone Sierra Leone +232
    • Singapore Singapore +65
    • Sint Maarten Sint Maarten +1721
    • Slovakia Slovakia +421
    • Slovenia Slovenia +386
    • Solomon Islands Solomon Islands +677
    • Somalia Somalia +252
    • South Africa South Africa +27
    • South Georgia and the South Sandwich Islands South Georgia and the South Sandwich Islands +500
    • South Sudan South Sudan +211
    • Spain Spain +34
    • Sri Lanka Sri Lanka +94
    • Sudan Sudan +249
    • Suriname Suriname +597
    • Svalbard and Jan Mayen Svalbard and Jan Mayen +47
    • Sweden Sweden +46
    • Switzerland Switzerland +41
    • Syrian Arab Republic Syrian Arab Republic +963
    • Taiwan Taiwan +886
    • Tajikistan Tajikistan +992
    • Tanzania, United Republic of Tanzania Tanzania, United Republic of Tanzania +255
    • Thailand Thailand +66
    • Timor-Leste Timor-Leste +670
    • Togo Togo +228
    • Tokelau Tokelau +690
    • Tonga Tonga +676
    • Trinidad and Tobago Trinidad and Tobago +1868
    • Tunisia Tunisia +216
    • Turkey Turkey +90
    • Turkmenistan Turkmenistan +993
    • Turks and Caicos Islands Turks and Caicos Islands +1649
    • Tuvalu Tuvalu +688
    • Uganda Uganda +256
    • Ukraine Ukraine +380
    • United Arab Emirates United Arab Emirates +971
    • United Kingdom United Kingdom +44
    • United States United States +1
    • Uruguay Uruguay +598
    • Uzbekistan Uzbekistan +998
    • Vanuatu Vanuatu +678
    • Venezuela, Bolivarian Republic of Venezuela Venezuela, Bolivarian Republic of Venezuela +58
    • Vietnam Vietnam +84
    • Virgin Islands, British Virgin Islands, British +1284
    • Virgin Islands, U.S. Virgin Islands, U.S. +1340
    • Wallis and Futuna Wallis and Futuna +681
    • Yemen Yemen +967
    • Zambia Zambia +260
    • Zimbabwe Zimbabwe +263